Regulations of the WOODDOG online store

1. General provisions, contact with the store owner
   1. These regulations (hereinafter referred to as the "Regulations") define the rules and conditions of use of the WOODDOG online store, operating at www https://wooddog.sklep.pl.
   2. The owner of the Store is Andrzej Strzesak, an entrepreneur running a business under the name WOODDOG Andrzej Strzesak with its registered office at: Kochanowskiego 41, 33-100 Tarnów, Poland entered into the Central Register and Information on Business Activity, NIP (Tax ID number): 9930603832 (hereinafter referred to as the "Seller").
   3. The Seller's contact details are as follows:
      Contact address: Kochanowskiego 41, 33-100 Tarnów
      E-mail address: wooddogpl@gmail.com
      Telephone number: +48 791 906 140
2. Technical requirements
   1. In order to use the Store, you must have:
      
      1. a computer or other device with a web browser;
      2. access to the Internet;
      3. active email address.
3. Personal data
   1. The administrator of personal data of the Store's customers is the Seller.
   2. All information about the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy.
4. Conclusion of a sales contract, customer account
   1. The Store allows you to purchase goods (hereinafter "Goods") displayed on the Store's website in two modes:
      1. without registration;
      2. with creating an account in the Store.
      In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Cart" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
   2. Information about the goods in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
   3. The condition for placing an order is to complete in the order form all required data necessary for shipping and possibly (at the customer's request) also data for generating a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter "Account"), the registration is one-time, and the e-mail address and password chosen by the customer are the basis for subsequent login. Details of the digital Account management service provided by the Seller are available below Account Regulations. The Store allows you to log in to the Account also via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of his orders, and for subsequent orders he does not have to fill out the order form again with his personal data.
   5. The customer may resign from having an account at any time without incurring any costs. To do this, please send your resignation to the following e-mail address: wooddogpl@gmail.com.
   6. The customer's confirmation of the order using the "Buy and pay" button (or another equivalent button) means:
      
      1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
   7. A sales contract (hereinafter referred to as the "Contract") is concluded when the Seller accepts the order for execution (acceptance of the customer's offer), of which the Seller informs by e-mail confirming the acceptance of the order for execution.
   8. If it is impossible to complete the order for the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded. At the same time, the Seller will inform the customer about the existing possibilities of other ways of fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish the stock. If the order has been previously paid by the customer and is not possible to complete, the Seller will immediately return the payments made to the customer (according to the scope of the order cancellation).
   9. The Seller provides the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Goods.
   10. The store is not liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failure to provide other data necessary to complete the order.
   11. The Seller reserves the right to suspend the execution of the order in a situation where the customer has provided false data or when these data raise reasonable doubts as to their correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the data provided
5. Prices and payment methods
   1. The prices of the Goods are given in Euro (EUR) and in the gross amount, i.e. including VAT.
   2. The cost of delivery of the Goods is provided separately in the Store's basket, depending on the delivery method, weight of ordered products and shipping country chosen by the customer.
   3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer at the stage of placing the order (in the basket).
   4. Online payments in the Store are handled by the payment provider:
      • Bank transfer to account
   5. Payment for the order should be made within 7 days of placing it. In the absence of payment within the above-mentioned deadline, the Agreement is deemed not to have been concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.
6. Goods delivery
   1. Delivery of Goods takes place via a courier company.
   2. The order is considered completed when the shipment is sent to the customer (the shipment is entrusted to the carrier responsible for transportation). The exact actual delivery date is determined by the carrier.
   3. The goods are shipped by the Seller within 14 business days, unless a different date is clearly specified in the product description when the customer places the order. Detailed lead times are provided on the Store's website in the "Order fulfillment time" tab.
   4. The Seller normally handles orders in Poland, once the costs indicated on the Store's website in the "Delivery time and costs" tab are covered. Shipping abroad is possible at cover of the costs indicated when finalizing the order (delivery costs vary depending on the weight of the ordered products and the country of delivery) or costs individually agreed with the customer.
7. Withdrawal from the agreement
   1. A customer who is a consumer or entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (Ustawa o prawach konsumenta; hereinafter referred to as the "Privileged Entrepreneur") has the statutory right to withdraw from the contract for the sale of Goods within 14 days of its receipt, without giving a reason, subject to the exceptions referred to below.
   2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the above-mentioned deadline
      
      • in electronic form to the following address: wooddogpl@gmail.com or
      • in writing to the following address: Kochanowskiego 41, 33-100 Tarnów, Poland
   3. The declaration of withdrawal from the contract may be submitted according to the template available here, przy czym użycie wzoru nie jest obowiązkowe. Sprzedawca niezwłocznie prześle klientowi w formie e-mail potwierdzenie otrzymania oświadczenia o odstąpieniu od umowy.
   4. Then, within the next 14 days, the customer should send back the returned Goods at his own expense to the postal address Kochanowskiego 41, 33-100 Tarnów, Poland.
   5. The Seller will immediately, no later than within 14 days from receiving the declaration of withdrawal from the contract, refund to the customer:
      
      • price of the Goods;
      • the costs of the initial shipment of the Goods to the customer according to the cheapest usual method of delivering the goods offered in the Store.
   6. The Seller may withhold the refund until he receives the Goods back, or at least the customer provides the Seller with proof of returning the item.
   7. The Seller will refund the payment using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
   8. The Customer is liable for reducing the value of the returned Goods if, before submitting the declaration of withdrawal from the contract, he used the Goods in a manner other than necessary to determine the nature, characteristics and functioning of the goods.
8. Exceptions to the right of withdrawal
   1. The right to withdraw from the contract does not apply to Contracts for the supply of Goods:
      
      1. non-prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or serving to meet his individual needs (personalized goods);
      2. which deteriorate quickly or have a short shelf life (perishable goods);
      3. delivered in a sealed package, if the package was opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packed for hygienic reasons);
      4. sound or visual recordings or computer programs delivered on a tangible medium (e.g. CD) in a sealed package, if the package was opened after delivery;
      5. which, after delivery, due to their nature, become inseparably combined with other goods (e.g. construction materials, if used);
      6. newspapers, periodicals or magazines, with the exception of subscription contracts (paper press);
      7. the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
      8. alcoholic beverages, the price of which was agreed upon when concluding the sales contract, and whose delivery may take place only after 30 days and whose value depends on market fluctuations over which the Seller has no control.
9. Complaints
   
   1. The Seller is obliged to deliver the Goods to the customer in accordance with the Contract.
   2. The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Goods in accordance with the provisions of the Consumer Rights Act (Ustawa o prawach konsumenta). The Seller is liable towards other customers under the terms of the Civil Code.
   3. Complaints may be submitted:
      • in electronic form to the following address: wooddogpl@gmail.com
      • or in writing to the following address: Kochanowskiego 41, 33-100 Tarnów, Poland
   4. The Seller will consider the complaint in the form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.
   5. In the case of dissatisfaction with the way the complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (regardless of ordinary proceedings in a common court) also use out-of-court methods of dealing with complaints and pursuing claims.
   6. For the above purpose the customer can:
      
      1. apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to resolve the dispute amicably,
      2. use the help of a district (municipal) consumer ombudsman or a social organization whose statutory responsibilities include consumer protection,
      3. apply to a permanent consumer arbitration court to resolve a dispute arising from the concluded contract.
   7. Additional information on out-of-court methods of dealing with complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Final Provisions
    1. Polish law applies to Contracts concluded in the Store. The contract is concluded in Polish.
    2. None of the provisions of the Regulations exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) arising from legal regulations.
    3. The Seller may make changes to the Regulations at any time, and such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Contracts for the provision of digital or electronic services, as well as in the case of (ii) customers who have an Account. in the store - the customer will be notified about the change in the Regulations and the possibility of not accepting the new content.
    4. The Regulations are valid from January 20, 2024.

Account Regulations

in the WOODDOG online store

1. General regulations, contact with the Seller
   1. These account regulations ("Account Regulations") define the terms and conditions of using the customer account ("Account") in the WOODDOG online store ("Store").
   2. These Account Regulations constitute the regulations of the electronic service within the meaning of the Act on the provision of electronic services. The Account Service is an additional and peripheral service in relation to the Seller's main activity, i.e. offering customers the purchase of Goods. The Account maintenance service is free of charge.
   3. The Account Regulations supplement the Store Regulations. To the extent not regulated in the Account Regulations, the regulations of the Store Regulations apply to this service.
   4. The Seller's contact details in matters relating to the Account service are the same as in the case of the Store:
      Kochanowskiego 41, 33-100 Tarnów, Poland
      e-mail: wooddogpl@gmail.com
      tel.: +48 791 906 140
2. Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in point II.1. Store Regulations.
   2. By using the Account, the Store customer has the opportunity to:
      
      1. save and store personal data on the Account (including the delivery address), which allows to make subsequent purchases in the Store without having to complete the address form again,
      2. view order history,
      3. have an insight into the status of the order.
3. Account service provision agreement, withdrawal from the agreement, resignation from the Account
   1. Creating an Account by the customer is tantamount to concluding an agreement for the provision of electronic services for an indefinite period. The Customer may resign from having an Account at any time without giving a reason. For this purpose, please contact the Seller electronically at wooddogpl@gmail.com. The Customer also has the statutory right to withdraw from the contract for the provision of the Account management service within 14 days of its conclusion.
4. Complaints
   
   1. The Seller is liable towards consumers and Privileged Entrepreneurs for the compliance of the Account service with the contract in accordance with the regulations of the Consumer Rights Act. The Seller is liable towards other customers under the terms of the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in points IX. 3-5 of the Store Regulations.
   3. In the event of dissatisfaction with the way the complaint is handled by the Seller, it is also possible to use extrajudicial methods of dealing with complaints and pursuing claims, in accordance with the procedure described in points IX. 6-7 of the Store Regulations.
5. Personal data
   
   1. Full information on the processing of personal data of Store customers, including for the purposes of maintaining an Account, can be found in the Privacy Policy.
6. Changes to the Account Regulations
   1. The Seller may make changes to these Account Regulations on the terms set out in point IX. 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the contract for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.